Solution 2 : Try faxing back to the sender or another fax machine. Solution 1 : Ask the sender to resend the fax. Visit the HP Support Page for contact options: Fax receive errorĪn error occurred while trying to receive a fax. Touch the Fax button, and then touch the Fax Menu button. Solution 7 : Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number: NOTE: Turning off the Error Correction feature can reduce image quality. Solution 6 : Turn off the Error Correction feature: Solution 5 : Change the Fax Speed setting:įrom the Home screen on the printer control panel, touch the Setup button /.Įnable the Slow (V.29) setting, or disable the Fast (V.34) setting. Solution 4 : Make sure the telephone line and phone wall jack are active by connecting a telephone and checking for a dial tone. Solution 3 : Connect the printer phone cord to a jack for another phone line. Solution 1 : Allow the printer to retry sending the fax. If you are using a different cord, confirm the connector does not have four wires.A fax communication error occurred between the printer and the sender or receiver. HP fax-capable printers ship with a two-wire phone cord. Use the fax cord that shipped with your printer. Change the Rings to Answer setting to a higher number of rings than the answering machine is set for. If you have an answering machine, allow it to answer all calls first so the printer can detect the fax tones after the machineĪnswers the call. Set the number of rings to answer incoming faxes. Set the fax to automatically answer only the distinctive ring pattern. If you are using a distinctive ringing service, If this feature is not enabled, you must manually answer incoming fax calls. The serviceĪssigns a second phone number to the same line that rings with a different pattern than the primary number. If a distinctive ringing service is available from your phone service provider, use a separate ring for faxes. Fax settings are in the Fax or Setup menus on the printer control panel.
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